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Accessibility Statement

This accessibility statement applies to

This website is run by Tuff Pets Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

·       zoom in without majority of the text spilling off the screen

·       navigate most of the website using just a keyboard

·       navigate most of the website using speech recognition software

·       listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

·       the text on some banners may spill off the screen

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, or audio recording:

·       email

We’ll consider your request and get back to you in 30 days if we are able to accommodate your request.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Tuff Pets Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Scrolling banner on the homepage

While every effort has been made to optimise the banners for desktop, tablet and mobile, it is not possible to plan for every possible screen resolution. It may be possible that some content is lost on some devices.

Preparation of this accessibility statement

This statement was prepared on 4th November 2020. It was last reviewed on 4th November 2020.

This website was last tested on 4th November 2020. The test was carried out by Adam Kassab (

We tested all pages on our website.

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